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Case Studies

At Curzon & Company we are extremely proud of our achievements and our selection of case studies demonstrate exactly how we work with our customers to deliver real, effective changes which bring direct, financial benefits and sustainable improvements to the organisation.

How to grow to 10 million customers by 2010

Sky was looking for a major expansion in its customer base. To achieve this, the company recognised that it had to improve all aspects of its customer operations. This was ...
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Transforming the effectiveness

HomeServe is a major home emergency service provider which had a high dependency on third party contractors to meet its service commitments to its customers. The entire ...
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Falling customer numbers

The Medical Insurance division of Aviva was facing difficulties due to a shrinking customer base. A full review was required to understand how the company needed to transform ...
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Transforming the performance

With a turnover of £2 billion, this division of one of the world’s largest aerospace and marine companies is an acknowledged leader in marine systems. The division had grown ...
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Implementation of New Shared Services

This major utility company comprised of separate legal business units which were scattered disparately across the UK. The company wanted to restructure and centralise its ...
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Performance Improvement

CPA is the world’s largest Intellectual Property Company. Based in Jersey, the company had enjoyed substantial growth and needed a programme to help them focus on key ...
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How to improve margins and change the culture

Anglo American’s UK Building Products Division was suffering from low margins and sought a step change in operating costs to improve them. They also wanted to create ...
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Growth and improved margins

This major distributor is the UK’s leading supplier of safety clothing and equipment. The organisation sought assistance to help understand how it could improve its revenues and ...
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